Shipping Policy

This Shipping Policy explains how orders placed with MINTWOOD CONSULTING LLC are processed, shipped, and delivered. By placing an order on our website, you agree to the terms set out below. If you have any questions about shipping, please contact us at [email protected] or by mail at 215 N MASON STFORT COLLINS, CO 80524.

1. Shipping Destinations

We offer worldwide shipping and currently deliver to customers in Europe, North America, and other international regions around the world. Delivery availability may vary depending on the shipping address, local carrier coverage, customs procedures, and other logistical limitations. If we are unable to ship to your location after an order is placed, we will contact you using the information provided at checkout.

2. Order Processing Time

Orders are usually processed within 1–4 business days after payment has been successfully confirmed. Orders are not processed or shipped on weekends or public holidays. During peak shopping seasons, promotional events, or periods of high order volume, processing times may be slightly extended.

3. Shipping Regions, Delivery Time, and Fees

Estimated shipping times and shipping charges vary by destination. For Europe, delivery usually takes 7–14 business days after dispatch, and shipping fees generally start from EUR 9.99. Free standard shipping is available on orders over EUR 149. For North America, delivery usually takes 8–15 business days after dispatch, and shipping fees generally start from EUR 12.99. Free standard shipping is available on orders over EUR 169. For other international regions worldwide, delivery usually takes 10–20 business days after dispatch, and shipping fees generally start from EUR 15.99. Free standard shipping is available on orders over EUR 199. The final shipping fee, if any, will be shown at checkout before payment is completed.

4. Shipping Carriers

We work with reputable domestic and international logistics providers to fulfill deliveries. Depending on the destination, package size, and shipping route, your order may be shipped by carriers such as DHL, FedEx, UPS, USPS, Royal Mail, Canada Post, or other local delivery partners. We reserve the right to select the most suitable carrier for each order.

4. Order Cancellation and Changes

Orders may be cancelled within 72 hours of placement or before the order has been shipped, whichever occurs first. Once an order has been dispatched, it can no longer be cancelled. Any approved cancellation and refund will be handled in accordance with our Refund & Returns Policy.

Please note that order modifications are not supported after an order has been placed. If you need to make any changes to your order, including changes to items, quantities, colors, sizes, shipping address, or other order details, you must request a cancellation within the allowed cancellation period and place a new order with the correct information.

5. Shipment Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, where available. Tracking updates are provided by the carrier and may take several business days to appear after dispatch. In some cases, tracking updates may be delayed due to customs processing, local scanning delays, or carrier system issues.

6. Delivery and Signature

Some shipments may require a signature upon delivery depending on the destination, package value, or carrier policy. Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate, and that someone is available to receive the package where required. We are not responsible for failed delivery attempts, delays, or losses caused by incorrect shipping information or the recipient’s unavailability.

7. Damaged, Lost, or Missing Packages

If your package arrives damaged, or if you believe your shipment has been lost in transit, please contact us within 48 hours of delivery or the last tracking update. Please include your order number, a description of the issue, and clear photos of the damaged item and packaging where applicable. We will review the case and work with the carrier where necessary. Claims submitted after the required reporting period may not be accepted.

8. Customs Duties and Import Taxes

For our orders, customs duties, import taxes, VAT, and other destination-related charges may apply depending on the laws and regulations of the destination country or region. These charges are not included in the product price or shipping fee unless expressly stated at checkout, and they are the responsibility of the customer. MINTWOOD CONSULTING LLC is not responsible for delays caused by customs clearance procedures.

9. Delivery Delays

All delivery times provided on our website are estimates only and are not guaranteed. Shipping may be delayed due to customs inspections, weather conditions, transportation disruptions, remote delivery areas, carrier operational issues, or other circumstances beyond our reasonable control. While we will do our best to assist you, MINTWOOD CONSULTING LLC is not liable for delays caused by carriers or external events after the order has been dispatched.

10. Contact Us

If you have any questions about shipping, delivery status, damaged packages, or shipping-related concerns, please contact us at [email protected]. You may also write to us at 215 N MASON STFORT COLLINS, CO 80524. We will make reasonable efforts to respond to your inquiry as soon as possible.