FAQs

1. What products do you sell?

We offer a curated selection of products available through our online store. Product availability may vary from time to time, and all items displayed on the website are subject to stock availability at the time of purchase.

2. Do you ship internationally?

Yes. We offer worldwide shipping and currently serve customers in Europe, North America, and other international regions worldwide, subject to carrier availability and destination restrictions.

3. How long does order processing take?

Orders are usually processed within 1–4 business days after payment has been successfully confirmed. Orders are not processed or shipped on weekends or public holidays.

4. How long does shipping take?

Estimated shipping times vary by destination. Orders to Europe usually arrive within 7–14 business days after dispatch. Orders to North America usually arrive within 8–15 business days after dispatch. Orders to other international regions usually arrive within 10–20 business days after dispatch.

5. How much does shipping cost?

Shipping fees depend on the destination and will be calculated at checkout before payment is completed. Shipping charges generally start from EUR 9.99 for Europe, EUR 12.99 for North America, and EUR 15.99 for other international regions.

6. Do you offer free shipping?

Yes. We offer free standard shipping on qualifying orders based on the shipping destination. For Europe, free standard shipping is available on orders over EUR 149. For North America, free standard shipping is available on orders over EUR 169. For other international regions worldwide, free standard shipping is available on orders over EUR 199. Any applicable free shipping offer will be displayed automatically at checkout before payment is completed.

7. Which carriers do you use?

We may use reputable logistics providers such as DHL, FedEx, UPS, USPS, Royal Mail, Canada Post, and other local delivery partners depending on the destination and shipping route.

8. Will I receive tracking information?

Yes. Where available, tracking information will be provided after your order has been shipped. Please note that tracking updates may take some time to appear depending on the carrier and destination.

9. Can I cancel my order?

Orders may be cancelled within 72 hours of placement or before the order has been shipped, whichever occurs first. Once an order has been dispatched, it can no longer be cancelled.

10. Can I modify my order after placing it?

No. Order modifications are not supported after an order has been placed. If you need to make changes, you must request a cancellation within the allowed cancellation period and place a new order with the correct information.

11. What is your return period?

Customers may request a return within 30 days of the delivery date, subject to the return conditions set out in our Refund & Returns Policy.

12. Are fragile items eligible for return?

Yes, but because we sell fragile items, returned products must be unused, in their original condition, and returned with the original packaging and protective materials. Returns that are broken, incomplete, or poorly repacked may be refused.

13. What should I do if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery. Please provide your order number and clear photos of the item and packaging so that we can review the issue.

14. Who pays for return shipping?

Unless the return is due to a verified damaged item, defective item, or incorrect item sent by us, return shipping costs are the responsibility of the customer.

15. How are refunds issued?

Approved refunds will be issued to the original payment method used for the purchase. We do not issue refunds to alternative payment methods or third parties.

16. How long does it take to receive a refund?

Once the return has been received, inspected, and approved, refunds are generally processed within 7 business days. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

17. Which payment methods do you accept?

We accept secure online payments through the payment methods available at checkout, including Visa, Mastercard, American Express, PayPal, Discover, Diners, Apple Pay, and Google Pay. Available methods may vary depending on your location and device.

18. Is my payment and personal information secure?

Yes. We use reasonable security measures to protect personal information and maintain a secure checkout environment. Payments are processed through trusted third-party payment providers such as Stripe and PayPal. We do not store your full payment card details on our servers.