Refund & Returns Policy

This Refund & Returns Policy explains the conditions, time limits, procedures, return shipping responsibilities, and refund rules that apply to purchases made from MINTWOOD CONSULTING LLC. Because the products sold on our website are fragile items, all return and refund requests are reviewed carefully in accordance with the conditions below. If you have any questions, please contact us at [email protected].

1. Return Eligibility Period

Customers may request a return within 30 days of the delivery date. Return requests submitted after this period may not be accepted. To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging together with all included parts, inserts, labels, and protective materials. Because our products are fragile, proper packaging is required for all approved returns.

2. Return Conditions for Fragile Items

Due to the nature of fragile goods, returned items must be handled and repacked with reasonable care. We do not accept returns for items that have been used, installed, altered, intentionally damaged, or damaged due to improper handling after delivery. We also reserve the right to refuse returns if the item is returned broken, incomplete, or without sufficient protective packaging. Items that are not returned in their original saleable condition may be rejected or may be subject to a partial refund where permitted by applicable law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery. Please include your order number, a description of the issue, and clear photos of the item, the outer packaging, the inner packaging, and any visible damage. This information helps us review your claim promptly and, where necessary, submit supporting documents to shipping carriers or payment service providers. Claims reported after this period may not be accepted.

4. How to Request a Return

To request a return, you must contact us at [email protected] before sending any item back. Returns sent without prior authorization may not be accepted. Once your request is reviewed and approved,We will provide return instructions and the correct return warehouse address. You must follow the return instructions carefully and package the item securely to reduce the risk of damage during return transit. For your protection, we recommend using a trackable shipping service.

5. Return Shipping Costs

Unless the return is due to a verified damaged item, defective item, or incorrect item sent by us, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable unless otherwise required by applicable law. If a return is approved because the wrong item was sent, or because the item arrived damaged or defective and the issue is verified by us, we may provide an appropriate remedy, which may include a replacement, refund, or other reasonable resolution at our discretion.

6. Inspection and Approval of Returns

All returned items are subject to inspection upon receipt. Approval of a refund is not automatic and depends on whether the returned item meets the conditions of this policy. We reserve the right to deny a return or reduce the refundable amount if the returned item shows signs of use, is missing original components, or has been damaged due to inadequate repackaging by the customer. In the case of fragile goods, damage occurring during unauthorized or poorly packaged return transit may affect refund eligibility.

7. Refund Method and Processing Time

Once your return has been received, inspected, and approved, your refund will be issued to the original payment method. Please allow up to 7 business days for the refund to be processed after approval. Depending on your bank, card issuer, or payment provider, it may take additional time for the refunded amount to appear in your account. We do not issue refunds to alternative accounts or payment methods.

8. Non-Returnable Situations and Contact Information

We may refuse returns or refunds in situations including, but not limited to, requests made after the 30-day return period, items returned without authorization, items that have been used or altered, items damaged after delivery due to improper handling, and returns that do not meet the packaging and condition requirements for fragile products. If you need assistance regarding a return or refund request, please contact us at [email protected] or write to 215 N MASON STFORT COLLINS, CO 80524. We will make reasonable efforts to review and respond to your request as promptly as possible.